The Challow Online Help Desk is a central tool for providing Support & Maintenance customers with a support portal that provides a complete log of all support calls logged. Our Online Help Desk is provided free of charge to all Support & Maintenance customers and can be used as an internal help desk, eliminating the need for complex and expensive software.

The Online Help Desk includes the following features:

• External Help Desk for keeping track of all Challow related support calls.
• Internal Help Desk for logging internal staff or end user calls.
• An extendable end user interface for staff to use for logging calls.
• Integrated Online Desktop Support software for remote access to user desktops without the need to install software.
• The ability to escalate internal calls directly to Challow.
• Assets register for keeping tack of all hardware.
• Email alerting feature.
• Detailed reports for getting an overall view of support.

To access our online remote desktop support software, please click here.

The Online Help Desk has been developed by Challow’s own Development team and is constantly updated with new features.

To access the Online Help Desk, click here.