A core component of all Support & Maintenance services, Telephonic & Remote Support provides immediate access to qualified and experienced engineers that have a detailed site knowledge.

Our Help Desk is available Monday to Friday during office hours and is able to log all manner of support calls. Once a call is logged, clients receive a Support Ticket with the call information via email. When the call is progressed, these emails keep our clients up to date with the resolution.

Remote access to customer sites is done via a secure connection, ensuring that only Challow has access to the site. Once a remote link has been established, Challow engineers are able to determine the problem and being solving the issue without leaving our offices. This provides faster response times and problems are resolved in minuets not hours.

Should Remote Access not prove sufficient to resolve the issue, Challow can attend site to begin resolving the problem